Synergy, Perth WA

Developing an environmental stewardship program for Synergy staff

Tandem Codesign were engaged to help understand what “environmental maturity” means for a company like Synergy and develop an environmental stewardship program. A key focus for Synergy’s Environmental Strategy is to increase the average environmental maturity from 'Developing' to 'Established'.

Project HIU, Indonesia

Shifting from unsustainable shark fishing while safeguarding a community's future

This project represents a holistic human-centred approach to community development, with a focus on sustainability and long-term well-being. Read the journey taken to assist Maringkik Island which emphasises the importance of co-designing with the community to understand their unique challenges, harness their strengths and empower their people.

Good Sammy, Perth WA

Exploring brand relevance in the face of an informal reuse economy

The aim of this project included growing and protecting Good Sammy’s reputation, understanding and expanding their customer base, reducing illegal dumping behaviour, improving product production, creating employment opportunities for people living with disabilities and finally, understanding the needs of their customers.

Muja Power Station, Collie WA

Designing for the future beyond the Muja Power Station closure in Collie, WA

A team of six designed concepts as to how the significance of the Muja Power Station could be shared to stakeholders of Muja, the town of Collie, the whole of WA and beyond, amidst its closure. The main focus became how Collie could become involved in a co-design process to help them adjust to Collie's future in more sustainable renewable resources.

Scitech , Perth WA

Developing innovative outreach programs and organisational designs

A project with Scitech developing strategies and organisational designs that would enable them to take STEM into communities to expand their impact on target audiences, especially youth, females, Indigenous persons, people in regional and remote Western Australia and people in low socio-ecomonic areas.

The Salvation Army, Singapore

Changing behaviour towards sustainable shopping in Singapore

A project with The Salvation Army in Singapore to form strategies to change the negative stigma around second-hand shopping within the culture. The strategies aim to re-educate the public, encourage customer interaction and help to rebrand The Salvation Army, with the intention of promoting their community services and to inspire positive change.

Service Design

A user-centred, co-creative, and multi-disciplinary approach to creating experiences and services that are desirable, feasible, and viable (Stickdorn& Schneider, 2011; Lewrick et al. 2020). There aremultiple stages to a service design approach, which can look like this when factoring in design thinking(Friis Dam & Yu Siang, 2021): empathising, defining,ideating, prototyping, and testing. These are notlinear, and it is possible to revisit different stages asneeded throughout the process.

Design Thinking

Design thinking is an innovative problem-solving process rooted in a set of skills. It is human centred at its core, encouraging organisations to focus on the people they’re creating for, which leads to better products, services, and internal processes.

Co-Design

A participatory process that aims to involve those impacted by a problem in the process of designing outcomes that will meet their needs (Stickdorn & Schneider, 2011). It is based on the understanding that in order to generate services that are valuable and meaningful, we must design with people, not for people (Penin, 2018).

Behavioural Change

Behavioural change is a description of all the activities involved in stopping existing patterns of behaviour and adopting new ways of working. It is a description of all the activities required for human learning.

Empathy

Empathy is sometimes defined as ‘standing in someone else’s shoes’ or ‘seeing through someone else’s eyes’. It is the ability to identify and understand another’s situation, feelings and motives (Curedale, 2013).

Service Design

A project with The Salvation Army in Singapore to form strategies to change the negative stigma around second-hand shopping within the culture. The strategies aim to re-educate the public, encourage customer interaction and help to rebrand The Salvation Army, with the intention of promoting their community services and to inspire positive change.