Change by Design

Our aim is to create strategies for sustainable innovation – whether it be services, products, organisations or entities.

Organisational Design

Organisational design is the process of aligning the structure of an organisation with its objectives, with the ultimate aim of improving efficiency and effectiveness.

Employee Experience

Employee experience is a worker's perceptions about their journey through all the touchpoints at a particular company, starting with job candidacy through to the exit from the company.

Future Forecasting

Future Forecasting is a technique that uses historical data as inputs to make informed estimates that are predictive in determining the direction of the future.

Customer Experience

Customer experience (CX) is everything related to a business that affects a customer’s perception and feelings about it. Customer experience (CX) focuses on the relationship between a business and its customers. It includes every interaction, no matter how brief and even if it doesn’t result in a purchase.

Product Strategy

A product strategy is a high-level plan describing what a business hopes to accomplish with its product and how it plans to do so.

Community Experience

Community experience is about understanding the community that the project problem is related to. This includes understanding activities that are conducted and provided in the community setting, such as community-based work experiences and/or exploration, job site training, banking, shopping, transportation, and recreation.

Service Strategy

Service strategy defines the perspective, position, plans and patterns that a service provider needs to execute to meet an organization's business outcomes.

Design Thinking

Design thinking is an innovative problem-solving process rooted in a set of skills. It is human centred at its core, encouraging organisations to focus on the people they’re creating for, which leads to better products, services, and internal processes.

User Experience & User Interface (UX & UI)

UI generally deals with the interaction between users and computer systems, software and applications, and UX deals with a user's overall experience with a brand, product or service. Analysing how people interact with a system informs us of how services can be improved to be more usable, sustainable or and/or efficient.

Nurturing Entrepreneurship

Entrepreneurship is the activity of setting up a business. We can nurture this process, helping you to develop a business model that is relevant, sustainable and effective.

Team Building

Team building is the process of turning a group of individual contributing employees into a cohesive team—a group of people organised to work together to meet the needs of their stakeholders/audience by accomplishing their purpose and goals.

Funding strategies

A funding strategy is a written and agreed plan that determines the financial requirements of an organisation or group over a length of time.

Sustainability Planning

A sustainability plan is a roadmap for achieving long-term goals and strategies to maintain a business’ structure, activities, and partnerships.